Bibliographic citations
Guerra, M., Espinoza, A. (2023). Propuesta de optimización de procesos mediante una herramienta digital en el servicio de outsourcing contable de la empresa Panorama BPO [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671147
Guerra, M., Espinoza, A. Propuesta de optimización de procesos mediante una herramienta digital en el servicio de outsourcing contable de la empresa Panorama BPO [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671147
@misc{sunedu/3573970,
title = "Propuesta de optimización de procesos mediante una herramienta digital en el servicio de outsourcing contable de la empresa Panorama BPO",
author = "Espinoza Doig, Ana Paula",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
This research work arises from the need to improve the efficiency of the import settlement process in the accounting department of Panorama BPO. Currently, the process involves tedious and repetitive manual tasks that overload employees causing increased likelihood of human error and customer complaints. To address this problem, an exhaustive investigation was carried out to identify possible solutions that mitigate the aforementioned problems. A detailed analysis of the import settlement process was performed as a critical part of Panorama BPO's outsourcing service. As a result, alternatives were formulated and then it was decided to optimize the import clearance process by implementing robotic process automation (RPA), since within a range of options that were also evaluated. This alternative optimally aligned with the company's requirements. Several RPA options were found in the market, the most suitable for Panorama BPO called RPA WINSHUTTLE. This tool was selected due to its ease of configuration, deployment, and low licensing costs, which helped reduce expenses associated with running the process. Finally, an interview was carried out with the area's accounting analyst to evaluate their level of satisfaction with the potential advantages of implementing the proposed model. These advantages included reducing the time needed to complete the process, decreasing costs, and eliminating operational errors.
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