Bibliographic citations
Vilcapoma, J., Peralta, L. (2016). Planeamiento estratégico aplicando el Sustainability Scorecard y alineamiento para lograr el triple resultado en un operador logístico [Tesis, Universidad Nacional de Ingeniería]. http://hdl.handle.net/20.500.14076/4751
Vilcapoma, J., Peralta, L. Planeamiento estratégico aplicando el Sustainability Scorecard y alineamiento para lograr el triple resultado en un operador logístico [Tesis]. : Universidad Nacional de Ingeniería; 2016. http://hdl.handle.net/20.500.14076/4751
@misc{sunedu/3499525,
title = "Planeamiento estratégico aplicando el Sustainability Scorecard y alineamiento para lograr el triple resultado en un operador logístico",
author = "Peralta Vásquez, Lisbeth Sofía",
publisher = "Universidad Nacional de Ingeniería",
year = "2016"
}
The present thesis has the purpose of elaborate a strategic plan for 5 years using the Sustainability Scorecard, which allows tracing the steps that the logistic operator must follow so that it can reach the triple result. Today’s competitive market requires that the organizations not only have reasonable financial results, but also they must be sustained over time. Additionally, it is necessary to be aware about the environment and the social issues. The logistic operator, which is a service enterprise, has to acknowledge its clients as the most important part of his business. Nowadays, these clients have more requirements to be attended in a quickly and effective way, which only can be reached through a proper planning of the company. This thesis is a fundamental applied research because it is related with the generation of knowledge in the form of strategic planning that could be applied in a basic way to others companies of the same field. The viability of the implementation of the strategic planning will be evaluated through operating results; in others words, the analysis of the behavior of indicators, as well as financial, environmental and social performance, by calculating the NPV, IRR, environmental and social indicators. Keywords: Sustainability Scorecard, logistic operator, triple result, strategic planning
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