Bibliographic citations
Bellido, N., (2020). Percepción de los trabajadores del sector servicios sobre la comunicación interna en tiempos de Covid-19 [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/653884
Bellido, N., Percepción de los trabajadores del sector servicios sobre la comunicación interna en tiempos de Covid-19 [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/653884
@misc{sunedu/3092602,
title = "Percepción de los trabajadores del sector servicios sobre la comunicación interna en tiempos de Covid-19",
author = "Bellido Cumpa, Nair Gabriela",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
This paper analyses the perception of internal communication by workers belonging to the service sector. Likewise, this aspect will be analyzed in the current context that the country is experiencing, regarding the global Coronavirus pandemic or also known as Covid-19, which is affecting Peruvian workers. Also, it is intended to study the internal communication channels, the culture and the organizational climate of the service sector organization in order to know the perception of its collaborators regarding these factors in times of Covid-19. The organization analyzed for this study is Quimica Express, in which in-depth interviews will be conducted with members of the company's team, including the Deputy General Manager. The purpose of this technique is to know in a detailed way the perception of the workers in front of the changes presented in this context of uncertainty regarding the internal communication of their organization.
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