Bibliographic citations
Santa, E., Caparachín, F. (2019). Propuesta para mejorar la eficiencia en el servicio de reparación de averías de vehículos ligeros del sector automotriz, utilizando herramientas Lean Manufacturing [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/651564
Santa, E., Caparachín, F. Propuesta para mejorar la eficiencia en el servicio de reparación de averías de vehículos ligeros del sector automotriz, utilizando herramientas Lean Manufacturing [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2019. http://hdl.handle.net/10757/651564
@misc{sunedu/3091652,
title = "Propuesta para mejorar la eficiencia en el servicio de reparación de averías de vehículos ligeros del sector automotriz, utilizando herramientas Lean Manufacturing",
author = "Caparachín Flores, Flor De María",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2019"
}
Our research addresses the phenomenon of efficiency in the repair services of light vehicle breakdowns within an automotive dealership dedicated to the sale and after-sale services of this type of vehicles located in Peru, in a consistent way with the application of specific improvement techniques; namely, the Lean Manufacturing methodology budgets were used. The core objective achieved by our study is to set procedures for improving compliance with the delivery deadlines in the after-sales repair services of vehicles breakdowns to customers, within the procedural framework in accordance with the requirements of the automotive industry. The method was determined within the situational diagnosis framework of the automotive company, in which the study was carried out based in the specific guidelines of the PDCA cycle (Plan, Do, Check and Action), which its defined as a problem solving model that uses inputs or engineering tools and techniques such as Pareto Chart, Problem Tree and Objective Tree methods, among others, so that the achievement of results is based in the quantitative hierarchy of the most pressing problems within the service, in addition to the factors measurement that allows the identification of root causes of the different problems that appears in the execution of the repair services. Strictly speaking, it is an empirical work, since the analysis was done with real information derived from the company, in addition to the measurements that were taken within the repair service area, from which was obtain, as a the main obstacle, the low efficiency of the repair service. The evaluation of the problem resulted in the proposal of a model in accordance with the necessities and demands of the repair service, whose axis is the Lean Manufacturing tools set, which allowed the generation of improvement procedures in different processes. As for the solution instruments used in the study, these are based on the identification of the specific causes that result from the main problem, that is, the low efficiency in the execution of the repairs of the company. Thus, regarding the inadequate procedures used in the service, a standardization tool was proposed; regarding the lack of work planning within the services workshop, a set of tools such as Heijunka, Pull-Tack Time System, Jidoka and a visual control, among others, was proposed. These tools were used as efficiency improvement instruments within the repair service area. As a result of the evident improvements, there are also technical and economic proof that sets the decision-making regarding the execution of suitable procedures for the achievement of an effective service; So, the cost of implementing these improvements is 101,843 soles and the net present value (NPV) obtained is 129,488 soles, which supports the profitability, derived product of our research work.
This item is licensed under a Creative Commons License