Bibliographic citations
Rollano, G., (2017). Calidad de los servicios y desempeño laboral de los trabajadores en el Hotel Royal Inka Pisac-I semestre Cusco 2016. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1234
Rollano, G., Calidad de los servicios y desempeño laboral de los trabajadores en el Hotel Royal Inka Pisac-I semestre Cusco 2016. [Tesis]. : Universidad Andina del Cusco; 2017. https://hdl.handle.net/20.500.12557/1234
@misc{sunedu/3044148,
title = "Calidad de los servicios y desempeño laboral de los trabajadores en el Hotel Royal Inka Pisac-I semestre Cusco 2016.",
author = "Rollano Málaga, Gabriela Eliana",
publisher = "Universidad Andina del Cusco",
year = "2017"
}
The Royal Inka Pisac Hotel is a three-star hotel, located in the Sacred Valley of the Inkas, a place very popular between visitors from all over around. The influx of tourists during the first half of 2016 was 2886, between nationals and foreigners, according to the Infhotel System. The purpose of the present thesis was to evaluate the quality of services and job performance of Royal Inka Pisac Hotel’s workers during the first half of 2016. The objective of the research was to correlate the quality of services and job performance of Royal Inka Pisac Hotel’s workers; thus arriving at the hypothesis that both variables are directly related. For the theoretical framework, authors such as Edwards Deming and Juan Elorduy were taken as reference. Regarding the methodology, the present thesis was with a quantitative approach, since it is sequential and probatory; correlational, since its purpose is to know the relationship between the two variables already mentioned and not experimental - transversal, since the data was collected in a single moment. It was concluded that the quality of services was directly related to job performance and to obtain the results, 33 Royal Inka Pisac Hotel’s workers were surveyed; thus, the correlation between both variables, since the quality of services was 51.5% related to the job performance of Royal Inka Pisac Hotel’s workers, during the first semester of 2016.
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