Bibliographic citations
Torres, M., Chavez, M., Dominguez, B., Gallardo, V. (2021). Percepción de la calidad del servicio y la satisfacción académica de los egresados de la Facultad de Negocios del centro de empleabilidad en una universidad privada de Lima durante el periodo 2020-I [Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/4483
Torres, M., Chavez, M., Dominguez, B., Gallardo, V. Percepción de la calidad del servicio y la satisfacción académica de los egresados de la Facultad de Negocios del centro de empleabilidad en una universidad privada de Lima durante el periodo 2020-I []. PE: Universidad Tecnológica del Perú; 2021. https://hdl.handle.net/20.500.12867/4483
@mastersthesis{sunedu/3034806,
title = "Percepción de la calidad del servicio y la satisfacción académica de los egresados de la Facultad de Negocios del centro de empleabilidad en una universidad privada de Lima durante el periodo 2020-I",
author = "Gallardo Chinchay, Vanessa Elva",
publisher = "Universidad Tecnológica del Perú",
year = "2021"
}
The purpose of this investigation is to describe the perception of the quality of service and academic satisfaction from the graduates from the Business Faculty from the Employability Center in a private University in Lima during the 2020-I period. To achieve this, a representative sample has been selected of 12 graduates in a population of 45 graduates who were inscribed in the program from the Employability Center in the Business Faculty. The methodology applied develops a qualitative approach, descriptive scope and phenomenological design.Theresults showed positive perceptions about the service quality and satisfaction of the graduates. The interviewed described favorable characteristics about infrastructure, reliability, assurance, responsiveness, and empathy, so they referred that the service achieved their expectations. In the other hand, the graduates perceive that the Employability Center has covered their needs of self-realization, autonomy in the construction of their learning, personal development and professional that constitutes thefactors of intrinsic satisfactionin the academic satisfaction. And also, according the description of the graduates, that the given quality by the Institution, strengthen the extrinsic factors of satisfaction, which are principally represented by the enrichment of the program’s content, accessibility of schedules, and adequate teaching methodology, recognized trajectory of the teacher, networking, adequate infrastructure, and national and international labor agreements.
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