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Browsing by Author Guillen Abregu, Dehere Yvonne
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Showing results 2 to 2 of 2
< previous
info:eu-repo/semantics/masterThesis
El rol de la empatía en la intención de lealtad de los propietarios de vehículos livianos que usan servicio de mantenimiento preventivo en concesionarios del sector automotriz de Lima Metropolitana
Gadea Castañeda, Jacquelin Fransiss
;
Guillen Abregu, Dehere Yvonne
Asesorado por
Reyes Vergara, Gustavo Alexander
2020
Universidad ESAN
Lealtad
;
Mantenimiento y reparaciones
;
Servicios al cliente
;
Satisfacción del cliente
;
Vehículos automotores